SUPPLY CHAIN STRATEGY

A UK subsidiary of a FTSE 100 producer of building materials.

The Challenge

Having grown through acquisitions, variations in customs and practices across regions were leading to ineffective operations; regions were managed autonomously leading to a large disparity in costs, customer service and management practices. The senior management needed to transform the business with cost reductions and customer service improvements.

The Solution

Using industry knowledge and change management expertise the total customer experience from order capture through delivery to payment was process mapped. Working closely with the operations teams, new best practice processes were designed and implemented. Operational performance levels were monitored through a series of effective KPI’s designed and implemented by the joint team. An implementation plan with new customer focused practices was rolled out throughout selected business areas and a new process for routine scheduling was implemented across key regions.

The Results
8% reduction in distribution costs, 20% reduction in environmental impact, 25% improvement in customer service.