The Client

A SME technology company supplying bespoke hardware and software solutions to the public and private sector.

The Challenge

The company was experiencing rapid growth and had diversified into new markets which had required the development of new products. The existing organisational structure was not coping with the diversified product offering in terms of delivery performance and after-sales support and this was having a negative impact on profitability. The business recognised that they required assistance in making a fresh  evaluation of the business.

The Solution

An in-depth review of the business was conducted and quickly concluded that there were three distinct market sectors being served, each with a distinct family of products and customers. The recommended approach was to migrate the organisation from a “functional” to a “business unit” structure and redeploy the employees accordingly in order to focus the appropriate processes for each market sector, its customers and products. A practical and achievable migration path was designed and support was given throughout the transition to “bed in” the new organisation.

The Results

Employees were more focused and had clear objectives. The business started to achieve its profit targets and delivery performance improved to above 95% with the resulting improvement in market reputation being instrumental in winning new contracts.